HC-One’s Woodside Court Nursing Home in Glenrothes, Fife has been given a ‘weak’ rating by the Care Inspectorate.
The home, which is registered to accommodate up to 60 people, including older people and people with physical disabilities, was rated ‘weak’ for care and support during the COVID-19 pandemic following an inspection on 29 January.
The service, which is now COVID-free after having previously suffered an outbreak, was issued with a letter of serious concern on 26 January following an unannounced visit after it was found that people’s welfare and safety had been compromised by risks which could have been avoided.
A follow-up visit three days later found significant improvements although concerns remained.
An HC-One spokesperson said: “The health, safety and wellbeing of our residents is our number one priority, and we take all feedback from the Care Inspectorate very seriously.
“While we are pleased that Care Inspectorate found that Woodside Court had robust supplies of PPE, regular access to testing, and that staff were taking a ‘compassionate approach’ with both residents and relatives during the coronavirus pandemic, we were deeply disappointed by the Care Inspectorate’s overall findings from the inspection in January.
“We acknowledge we fell short of the high standards our residents rightfully expect and deserve, and have a comprehensive action plan in place, the implementation of which is being overseen by our senior regional team. As highlighted in the report, significant improvements have already been made across various areas of concern.
“We immediately addressed feedback on cleaning protocols and processes, and the Care Inspectorate were satisfied with the improvements in their follow-up visit. To ensure these improvements are sustained, colleagues are being supported by the Learning and Development team with refresher training on enhanced infection control procedures and PPE usage.
“We are pleased that improvements have already been recognised in the home, and are working closely with all relevant authorities to ensure that these efforts are sustained. We are determined to continue to make improvements and we are confident that, by the time of our next inspection, the Care Inspectorate will be able to see further improvements.”