Pellon Care Centre has been rated Inadequate by the CQC following an inspection in May.
The centre, which provides residential and nursing care for up to 100 people, was rated Inadequate in all five categories.
Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said: “Inspectors found that staff had not received the training they needed and medicines management systems were not always safe.
“Additionally, not all staff were clear about what constituted abuse and individual risks to people were not clearly assessed – there was out of date and inaccurate information in care records.”
Various breaches were found and warning notices issued by the CQC following its previous inspection in November. Ms Westhead said it was “disappointing” that these had not been heeded.
She added: “We found care was not planned with a person centred approach and that care records were inaccurate and out of date. Neither did people have access to appropriate and meaningful activities. Inspectors identified a lack of staff presence in lounge areas. This, unfortunately, is a continuing breach from an earlier inspection and represents very poor care.”
Food provided by the centre was described as “very poor” with meals lacking in nutrition and inspectors having concerns over potential malnutrition and dehydration.
“There was a lack of overview of food and fluid intake and inspectors reported a poor dining experience,” Ms Westhead said.
To read the report, click here.