Greensleeves re-brands after in-depth marketing review

Greensleeves Homes Trust, a charity which runs 20 care homes across England, has re-launched itself as Greensleeves Care.

The not-for-profit organisation said it wanted to update its ‘look and feel’ to reflect the friendly nature of life in its homes and its approach to resident care.

Greensleeves brought in marketing firm, The Help Agency, who talked to home managers, trustees, staff, residents and relatives to understand the charity’s values and what people felt about the homes.

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Greensleeves Care set up a series of focus groups including representatives from all of these groups to decide on a new direction for the brand.

“What was clear was that the primary emphasis should be on the care we provide,” explained Greensleeves Care chief executive, Paul Newman. “From our old name it was evident that some people thought our priority was bricks and mortar – so there was clearly a need for change.”

The re-design process took 12 months and Mr Newman says it was important to go through an in-depth process.

“With the sector becoming increasingly competitive and commercially aware, we know that a strong and positive brand that communicates what we are about is important in differentiating us from our competitors. This is particularly important given the rise of comparison websites. Plus, we wanted to involve our residents and our whole team.  It was vital to us to have their input and their support for the new brand.”

Greensleeves’ new logo features lower case, less formal, lettering in British Racing Green to reflect the charity’s British heritage. It incorporates the strapline ‘You’re among friends’ to emphasise Greensleeves’ ethos of care.

Greensleeves was established in 1997 after the Women’s Royal Voluntary Service (WRVS) withdrew from the provision of residential care. ‘Greensleeves Homes Trust’ came from the distinctive armbands worn by WRVS volunteers during World War II.

The Greensleeves re-design comes at a key time for the group as new acquisitions are planned for the coming year as well as the re-development of existing care homes, Mr Newman said.

The company has successfully introduced the Eden Alternative approach to care to improve the quality of life for residents of all of its care homes. The Eden principles provide a framework to transform traditional approaches to care into the creation of communities where life is worth living and where older people can thrive.

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