The Briars is Greensleeves’ second Outstanding home after its Broadlands service near Lowestoft celebrated the achievement in November last year (see Greensleeves celebrates first Outstanding care home).
Home manager, Nicky Shepherd, said: “We’re delighted with this report. It’s a fantastic reflection of how hard the team works and how dedicated the staff are. Our approach here is focused on how people want to live their lives and how best we can support them to do that. Giving them control gives them a sense of comfort and self-worth, both of which are essential to their wellbeing.
“Not every home can meet the needs of people with complex needs and behaviours so it’s testament to the team here that we’ve achieved an Outstanding rating.”
The CQC report found that staff “went the extra mile by going out of their way to do things for people in their own time”.
“They knew people well,” commented inspectors, “and used this knowledge to communicate effectively and build meaningful, caring relationships which people value.”
The CQC found residents were “treated with the utmost respect at all times” and were supported to “live their lives to the full”.
The report highlighted staff’s ability to be spontaneous to meet people’s requests such as going out for a walk, talking or just spending time together, and family members had told inspectors about “the huge improvements in their loved ones’ physical, emotional and psychological well-being since living at The Briars”.
To read the report click here.