National charity Greensleeves has celebrated its first ‘outstanding’ care home rating from the CQC.
Broadlands residential care home near Lowestoft achieved overall outstanding for its “exceptional standard of care”.
Paul Newman, chief executive at Greensleeves Care, said: “Staff and residents are understandably delighted the CQC has recognised the outstanding nature of Broadlands. It is a wonderful home run by a marvellous team. We now have five homes rated outstanding or with outstanding traits. Our collective challenge is to ensure all our homes operate consistently to achieve these standards”.
Broadlands is among just 1% of care and nursing homes in the UK that have achieved an outstanding CQC rating.
The CQC report found that the home’s culture was “people led, with care workers focusing on what people could do and their level of independence” while the residents were supported to express their views and were “involved in the care and support they were provided with”.
The management team was noted to be “passionate and committed to the service they provided” and staff were recognised as being “highly motivated to provide care that was kind, compassionate and individualised”.
Home manager Anne Maas, said: “We’re all thrilled, it is an achievement for all of us. We can’t replace ‘home’ for people but we want to be the next best thing and we make life here what people want it to be for them. The staff work hard to build relationships with our residents and we make sure we adapt our routines to meet their needs, rather than the other way round.”