Graham Care Group increases documentation tenfold following digital adoption

Anglicare Marketing 2018-19

Family owned care business, Graham Care Group, has increased its documentation tenfold since implementing Person Centred Software’s Mobile Care Monitoring system two years ago.

The group, which has seven services in Kent and Surrey, first began using Mobile Care Monitoring after recognising its potential for helping the group on its digital transformation journey.

Ernie Graham, owner of the Graham Care Group, said: “The software is really easy to use, and our staff love it, especially because the handheld device allows carers to record the care using icons and voice recognition as they go through the day.

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“They’re so pleased they no longer have to sit behind a computer for a long period of time at the end of the day, trying to remember what exactly they’ve done. This has been a huge change for our care staff, and we’ve seen an uplift in documentation as a result. Our carers now acquire about 50 care notes per day per resident, whereas they used to acquire only about five.

“With this increase in data, we can get a much clearer picture of our resident’s days and their individual needs, whilst being able to evidence everything that we do for them. Being able to do this is invaluable from a CQC perspective too.”

Jonathan Papworth, CEO and co-founder of Person Centred Software, said: “It’s fantastic to see such a positive result from the implementation of our software. Ease of use is a huge factor in encouraging homes to go digital, and it’s clear that the Graham Care Group has really taken to our offering. Being able to record the minutiae of daily interactions plays a large part in the provision of quality care and it really is wonderful to see it making such a difference.”

For more details about Person Centred Software’s digital care system, Mobile Care Monitoring, visit

Tags : Best practiceCare Planning SystemInnovationMobile Care MonitoringPerson Centred Software

The author Lee Peart

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