Gracewell Healthcare’s Gracewell of Sway care home in Lymington has been rated ‘Outstanding’ by the CQC.
The care home, which provides personal and nursing care for up to 53 older people and which was previously rated ‘Good’, achieved the CQC’s top rating following an inspection in September and October.
Rachel Bedford, General Manager of Gracewell of Sway, said: “We’re delighted to be rated as ‘Outstanding’ by the CQC. Everybody at Gracewell of Sway has worked tremendously hard this past year, and this accomplishment is testament to these remarkable efforts. We pride ourselves on the extraordinary care and support provided to our residents, and it is wonderful for this to be recognised.”
The inspectors said residents were cared for by a motivated and well-trained team, who always put people first. As well as this, the CQC noted the continual positive feedback they received, and the exceptional relationships formed between team members, residents and their families. This was ultimately a decisive factor behind the care home’s certification as ‘Outstanding’.
Martina Lamden, Gracewell Healthcare’s Regional Director of Operations for the South West, added: “This title means a great deal to Gracewell of Sway. Recognition as ‘Outstanding’ shows just how exceptional the care home really is. Navigating COVID-19 has been immensely challenging for the care home, but as demonstrated by their enduring commitment and efforts to their residents and team members, Gracewell of Sway have proven that they are truly an industry-leading care home. Congratulations all!”