The Fremantle Trust has strengthened top management team with the appointment of Alison Ritchie as director of quality and governance.
Ms Richie brings 36 years’ experience working across roles roles in service management, social work and safeguarding, in both the public and private sectors.
Her mission is to drive up standards of care, and ensure that those improvements are properly evidenced so that that they can be reported to shared residents and to the CQC.
Ms Richie joins as Fremantle Trust earned its first Outstanding overall rating for a care home in Buckinghamshire.
The Heights care home and neighbouring Downley Lodge learning disability service have been recognised by CQC as the only Outstanding care home in Buckinghamshire – a rating Ms Richie is keen to replicate in the Trust’s other services.
In her new role, Ms Richie will lead in the drive for continual change and improvement programmes which enable people who use the Trust’s services to effectively balance the need for specialist support with the ability to live independently.
Commenting on her appointment, she said: “I’m excited to be part of such a dedicated and dynamic team. Having worked in a number of care environments, I continually benchmark services by asking myself how happy I would be for my relative to receive this support. For care to be exceptional, it has to be consistent, compassionate and tailored to the individual.”
Chief executive of The Fremantle Trust, Steve Flanagan, added: “We welcome Alison to the Trust as a highly experienced professional with an excellent track record in the sector. She not only brings a wealth of expertise, but an incredible passion for providing high quality, person-centred care. Without doubt, the calibre of our team at The Fremantle Trust is key to maintaining the quality of our service delivery.”