Free video calling helps care home residents stay in touch with families

Relatives Gateway Video Calling

Leading care technology developer Person Centred Software has upgraded its Relatives Gateway platform with video calling to keep residents connected with their loved ones during the COVID-19 outbreak.

The move follows a 50% surge in usage of the platform since the outbreak and a huge increase in phone calls to homes from families requesting updates on their loved ones.

Jonathan Papworth, founder and director of Person Centred Software, said: “Despite the best efforts of all in our sector, many care residents remain cut off from loved ones on the outside. A major challenge care homes face is time setting up and securing individual resident profiles on third party video calling platforms.

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“Many care homes are understandably experiencing high volumes of calls from families requesting updates about loved ones, and this is taking care staff away from looking after residents. That is why we have updated Relatives Gateway with a video link tool. It is fast to set-up, GDPR compliant, easy to manage and available to use right now, free of charge.”

The video calling feature is offered free of charge to the UK’s 18,500 plus care providers and uses a unique code entry system eliminating the need for homes to set up separate login profiles on third party accounts for every single resident. It makes it simple for carers to manage communication, and will keep elderly residents more easily in touch with family during a hugely challenging time for the sector.

A Registered Manager at system user, The Beeches Nursing Home, said: “The video link is amazing and will be so helpful especially during this crisis. It makes Person Centred Software unique and so attractive!”

A relative with a father at a care home added: “I just wanted to say that your Relatives Gateway is absolutely brilliant! And I would personally like to thank whoever set this up in the first place. It is so good to see how dad is getting on throughout the day – it’s almost as good as being there myself.”

For further information, please visit or call 01483 357657.


Tags : Best practiceCare Planning SystemsInnovationPerson Centred Software

The author Lee Peart

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