Two agency workers have been suspended by Four Seasons after the publication of a photograph which appeared to show them sleeping on duty.
The picture of the carers at Westroyd Care Home in Shepshed, Leicestershire was published on social media.
A Four Seasons spokesperson said: “When we saw the photograph we notified Leicester County Council Safeguarding team and the Care Quality Commission and instigated a joint investigation together with the care staffing agency, which is still ongoing. Meanwhile the agency workers in the photograph are suspended from working in the home.
“If any carer was napping while they should be looking after elderly residents, that would be a serious disciplinary matter. However, it would be wrong to make assumptions and the investigation needs to establish whether the people in the photograph were meant to be on duty at that time or were on a break and whether they were actually asleep.
“We have had members of our senior regional team doing checks to ensure that our policies and procedures to support the wellbeing of residents are correctly followed.
“We have an active whistle-blowing policy that encourages residents, their relatives and members of our care home teams to let us know of any concerns they have about any aspect of care or colleague conduct. These are always investigated and notified to external authorities. We take appropriate steps to support people who raise concerns, including facilities for them to contact us anonymously through an externally run whistle-blowing line if they wish.”