Four Seasons Health Care has stressed no decision has yet been made following a backlash over a letter to relatives which suggested that booking visits in advance “could be considered as best practice in the future”.
The letter, which was revealed by the Scottish Herald, prompted a furious backlash from residents who branded the system “cruel and disrespectful”.
Kelly Anderson, who father is in a home run by Four Seasons, told The Herald: “Under no circumstances will I accept that I must make an appointment to visit my dad for the rest of his time in a care home.
“If you don’t know your work pattern in advance, you can’t make prior arrangements by which point there are no available slots, this is not only unfair on the relative but very much so for the residents.
“There is nothing normal about this. My daughter wants to see her grandad, my dad has missed my youngest growing up through the toddler stage.
“I am actually astonished they think it is even acceptable to suggest such a nonsense.”
A spokesperson from Four Seasons Health Care said: “We continue to follow all Government guidelines regarding visitation and other infection control measures to keep our colleagues and residents safe. We have not yet made any decisions about our policies after the guidelines are changed, but these decisions will be based on infection levels in local areas and recommendations from the regulator and authorities.
“Any changes to our permanent visitation policy will be made in consultation with residents, relatives, colleagues and the relevant authorities. Despite the success of the visitation programme, there is still an infection risk and our continued focus is the health and wellbeing of everyone in our homes.”