Four Seasons’ Livingston Nursing Home in West Lothian, Scotland has been ordered to make urgent improvements by the Care Inspectorate.
Following a recent inspection, the regulator issued a formal Improvement Notice listing seven areas requiring urgent improvement.
These included: putting in place, consistent good quality and effective management and leadership to guide and direct staff; ensuring suitably qualified and competent staff were working at all times; and recording any accidents appropriately and notifying the relevant authorities.
The Improvement Notice said: “Residents must consistently receive care and support to ensure that their personal hygiene needs are met.
“This must include assistance to bathe and/or shower regularly, taking account of the resident’s need and wishes. This must also include assistance with a resident’s oral care, ensuring that their teeth are brushed twice daily and that their needs and wishes are taken into account.”
A spokesperson for the Care Inspectorate added: “The quality of care experienced by residents at this home is not good enough to meet individual needs.
“The Improvement Notice we have issued clearly lays out the improvements we must see so that the care experienced by residents improves quickly.
“We will visit this care home again soon to check on progress and if we are not satisfied that the matters raised are being addressed urgently we will not hesitate to take further action.”
A Four Seasons spokesperson commented: “We regret that Livingston Care Home has fallen below the high standards that we expect and that the Care Inspectorate requires. We take our responsibilities as a care provider seriously and have thoroughly reviewed the findings from the last inspection.
“We understand the areas in which we must urgently improve and have been implementing a comprehensive action plan to ensure changes are made. The delivery of this plan is being managed by senior colleagues who have specialist expertise in improving the quality and experience of care and we remain committed to reaching a higher standard as soon as is feasible.”