A Four Seasons home has been rated inadequate after inspectors found urine and faeces stained bed linen.
Blackwell Vale Care Home in Carlisle was rated Inadequate by the CQC in December following an inspection during September and October.
The CQC commented: “Infection control was poor and we found dirty bedding and equipment which was so heavily contaminated it had to be cleaned or discarded during our inspection.”
A mattress and pillow belonging to one resident was found to be heavily contaminated with urine while faeces marks were discovered on another bed.
A Four Seasons spokesperson said: “We take our responsibilities as a care provider very seriously and we are sorry that Blackwell Vale Care Home has fallen below the standards that we expect all of our homes to provide.”
The spokesperson said all bed linen at the service was checked following the inspection and no further issues were found.
Four Seasons said frequent checks on bedding, soft furnishing and carpets were being carried out and a new more rigorous cleaning and infection control regime had been introduced.
It said a comprehensive improvement programme had been carried out since the inspection.
The service’s management team has been strengthened with the support of a Resident Experience Regional Manager to lead the home’s turnaround.
Additional care staff are being recruited and deployment procedures reviewed to ensure staffing numbers are appropriate and the right people with the right skills are in place, Four Seasons said.
Personalised care plans and record have been reviewed to ensure they are up to date and reflect the individual needs and wishes of residents, the provider said, adding that enhanced training on policies and procedures was also being offered for staff to ensure quality of care.