Southfield Court Care Home in Huddersfield, West Yorkshire has been placed in Special Measures by the CQC following an inspection in July.
The home, which provides nursing and residential care for up to 50 people, was issued with two warning notices for continuous breaches of person centred care and staffing regulations following an inspection in December 2016, in which it was rated Requires Improvement.
Four Seasons was also asked to submit an action plan setting out how it intended to deal with a continuous breach of a good governance regulation.
In its latest report, the CQC said: “At this inspection we found some improvements had been made, but identified other concerns. We found continuous breaches of the regulations relating to staffing and good governance, and new breaches of the regulations relating to safe care and treatment, and safeguarding people.”
A Four Seasons spokesperson commented: “We take our responsibilities as a care provider very seriously and we are sorry that Southfield Court Care Home had fallen below the standards that we expect to provide.
“Since the CQC inspection, which took place in July, we have been carrying out a comprehensive programme of improvements, working in close liaison with the Care Quality Commission and Kirklees Council.”
Four Seasons said the inspection had taken place during a time of transition shortly after it had admitted 17 residents from a closing home who had required additional support.
It added that the home’s manager had just returned on a part time basis following a period of extended leave. The provider said the home’s manager was now back full time and had been driving improvements with the support of their Regional Manager and Resident Experience Team.
The spokesperson added: “We have reviewed staff deployment to ensure there is an appropriate level of staffing and skills mix at all times. With the Home Manager back in post full time, there is an enhanced programme of training together with more rigorous supervision to ensure our procedures, systems and documentation to support care quality are used properly and effectively.
“We have been reviewing care plans to ensure they are up to date and incorporate input from residents and relatives. We have also developed an enhanced programme of engagement and activities for residents.”
Southfield Court was rated Good for being Caring, with inspectors commenting: “Throughout the inspection we observed warm and caring and respectful interactions between staff and people, with laughter and banter at times.”
To read the report click here.