Four Seasons’ Summerdale Court Care Home in Canning Town has been placed in special measures following an inspection by the CQC.
The home, which is registered to care for up to 110 people, was rated ‘inadequate’ following an inspection by the CQC in June.
The inspection identified breaches in relation to risk assessments and medicines management, person centred care, dignity and respect, staff training and good governance.
While people commented that staff were “kind”, they also said they were often busy and the CQC found there was limited opportunities for engagement and interaction between staff and residents. Evidence was also found of people being spoken to a “derogatory” way and not having their dignity protected.
A Four Seasons spokesperson said: “We regret that Summerdale Court has fallen below the high standard that we expect and the Care Quality Commission requires. Our central team is supporting our colleagues on-site and a new home manager has joined the team to urgently address the areas highlighted in the inspection findings.
“We have put a comprehensive action plan in place and are in regular communication with the Commission and local authorities. Our number one priority remains delivering high quality care for all of our residents and we would like to reassure them that we take the issues identified extremely seriously.”