Four Seasons care home told to improve or face shut down by CQC


A Four Seasons care home faces losing its licence to operate if it does not make significant improvements in the next six months.

Bracknell Care Home in Bracknell, Berkshire was rated ‘Inadequate’ and placed in ‘Special Measures’ following an inspection by the CQC in December.

The CQC said the home would be given six months to make “significant improvements” or face the loss of its licence to operate.

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The regulator noted a new registered manager and senior management team had been appointed at the service since it was rated ‘Requires Improvement’ following its last inspection in November 2018.

Referring to the home’s management change, the CQC said: “They envisaged making changes to the service that would promote inclusivity, safe, effective and responsive care. However, this was yet to be actioned with sustainability to be achieved.”

The CQC said care at the service was not always person centred with people not always receiving safe care and treatment and not always protected from the risks of harm or abuse.

The regulator was also critical of the care home’s staff recruitment, training and support, with the provider failing to ensure its workforce were competent and suitable for their roles, particularly with regard to their understanding of capacity.

A Four Seasons spokesperson said: “We recognise that the issues raised at the recent inspection for Bracknell Care Home is not reflective of the high standards that we expect and the CQC requires of all our homes. We take our responsibility as a care provider very seriously and will always take swift action when improvement is needed.

“We have thoroughly reviewed the findings in this report and have developed an action plan to address the specific concerns highlighted by the inspectors. Our senior specialists will be working with our colleagues at the home to ensure they’re fully supported to implement this plan successfully. As ever, the care and wellbeing of our residents is our primary focus.”


Tags : CQCFour SeasonsInadequateSpecial Measures

The author Lee Peart


    1. Thanks for your reply, Faith. Four Seasons went into administration last year but are still operating as normal.

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