A Four Seasons care home in Scotland has been told it must make urgent improvements.
The formal Improvement Notice was issued to Meadowvale Care Home in Bathgate, West Lothian after an inspection raised serious concerns.
A spokesperson for the Care Inspectorate said: “The Improvement Notice we have issued clearly lays out the improvements we must see so that the care experienced by residents improves quickly.
“We will visit this care home again soon to check on progress and if we are not satisfied that the matters raised are being addressed urgently, we will not hesitate to take further action.”
The notice list three areas requiring urgent improvement, including: providing consistent, good quality and effective management and leadership; ensuring there are sufficient numbers of suitably qualified and competent staff; and ensuring residents receive sufficient care to avoid prevent skin damage and pressure ulcers.
A Four Seasons spokesperson said: “We deeply regret that Meadowvale has fallen below the high standard that we expect and the Care Inspectorate requires. We would like to reassure the residents and their families that we take the situation extremely seriously and our priority is to continue to work closely with the Inspectorate and local authorities to appropriately address the issues raised. Our focus remains on the care and safety of our residents and we apologise to those affected.”