Four Seasons has been given a two-month ultimatum to increase staff at its Lammermuir House Care Homes in Dunbar.
An inspection by the Care Inspectorate completed on August 19 ordered the service to ensure it had sufficient numbers of suitably qualified and competent staff by October 31.
Staffing levels at the service were given the second lowest rating of ‘weak’ with the regulator commenting: “Residents should expect that their care needs are met by the right number of people who have time to support, care and speak with them and to also be responded to promptly when they ask for help. This was not what we found at this inspection.
“Care homes need to have sufficient staff in different roles to ensure that high quality care can be delivered in high quality facilities. Lammermuir House did not have the adequate number of staff, employed as care staff or ancillary staff, working each day to make sure that this happened.”
A Four Seasons spokesperson said: “We regret that we were unable to demonstrate the improvements in staffing levels we have made since the Care Inspectorate’s earlier visit. The home follows the guidance of Scottish Care and the Inspectorate to ensure the level of staff on every shift meet the needs of all of our residents. In light of the latest report we have reviewed how we apply this measurement.
“While we have made great progress against our action plan since our last inspection, we still have work to do. We are pleased that this latest report has recognised the progress we have made in the other areas and that we have achieved a ‘good’ rating for how well our care and support are planned.”