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Four Seasons care home downgraded from Good to Requires Improvement

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A Four Seasons care home has been downgraded from Good to Requires Improvement following an inspection by the CQC.

Green Lane Intermediate Care Centre in Leeds, West Yorkshire, which provides short term rehabilitation care for up to 60 people, was inspected in August.

The CQC noted “mixed responses from people and their relatives around staffing levels” and said personal emergency evacuation plans (PEEPs) were not always readily available in an emergency, although this was rectified during the inspection.

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Inspectors noted the service “did not always have effective governance systems in place to ensure the quality and safety of the service”, with PEEPs, for example, “not always reflective of people’s cultural needs”.

On the plus side, the CQC said the service was “clean and staff were observed to be wearing appropriate personal protective equipment (PPE)”.

The CQC added: “People received their medicines as prescribed. All staff who had the responsibility of medication had completed training and competency checks in the safe administration of medicines.”

The CQC said it would request an action plan from the provider to understand what they will do to improve the standards of quality and safety.

A Four Seasons Health Care Group spokesperson said: “Our hard working teams strive each day to protect everyone in our homes while continuing to manage the ongoing challenges of the pandemic. We deeply regret that during this time Green Lane Intermediate Health Care Centre has fallen below the standards that the CQC requires and that we expect.

“Since the inspection in August, we have implemented a comprehensive action plan to address the areas noted in the report. We are pleased that the report recognised our kind and caring colleagues, and we will continue to make the health and wellbeing of our residents our top priority.”

Tags : Four SeasonsRequires Improvement
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The author Lee Peart

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