A formerly ‘Good’ rated care home in Liverpool has been placed in special measures by the CQC.
Rowan Garth Care Home was rated ‘Inadequate’ in all five areas following an inspection in May. The inspection was prompted by concerns about the standards of care provided to people, staffing levels and records management issues.
The home, which is operated by Bloomcare, provides nursing and personal care to 120 people aged 65 and over.
Hayley Moore, CQC’s head of adult social care inspection, said: “During our inspection of Rowan Garth Care Home in Liverpool, we found that people did not always have care that met their needs, also people were not being treated with dignity and respect.
“There were occasions where inspectors found people lying on thread bare linen, and one person who lived with dementia had been covered with a curtain because staff told us they did not always have access to clean linen.
“We also observed one person’s room where a soiled duvet had been left on the chair in the corner of their room for most of the morning. We found that processes were not effective to safeguard people from abuse or investigate and act on allegations or evidence of abuse.
“This sort of care is absolutely unacceptable, and no person should ever have to live like this.
“Following the inspection, we immediately fed back our concerns to the provider, who put in place immediate improvements. They assured us they would be working with local health and social care organisations to ensure further improvements will be made.”
A Rowan Garth spokesperson said: “It is disappointing when we get things wrong but more important is our need to learn and implement corrective action as a priority. Like all good quality and responsible care providers, we strive to improve all the time, and we will continue to do so.
“We acknowledge there were areas where we fell short of the high standards our residents and relatives rightfully expect and deserve, and we took immediate action and have a comprehensive action plan in place to address this.
“We are committed to getting care right and have appointed a highly experienced turnaround manager to support the home to make and sustain improvements while we recruit for a qualified, experienced and compassionate permanent manager to support the home long term.
“We continue to work closely with all relevant authorities and we look forward to the CQC’s next visit where we expect they will note significant improvements.”