A former Four Seasons care home that was recently transferred over to another provider has been rated Inadequate by the CQC.
The Beaufort Care Home in Coventry, which is now operated by Roseberry Care Centres, was one of 44 leasehold services transferred by Four Seasons to other providers this month (see Four Seasons hands over 44 care homes as part of restructuring measures).
In the inspection, which was carried out when the home was still operated by Four Seasons, the CQC commented on a “lack of effective governance, management and provider oversight”.
The regulator added that low staffing levels had negatively affected people’s day to day experiences.
The inspection report cited the example of a resident who had been left lying in a wet bed for two hours because of a leaking catheter.
People were also made to wait until the afternoon to wash and dress with one person reporting that the noise of unanswered call bells prevented them from getting a good night’s sleep. Inspectors also observed five people sitting in wheelchairs in a lounge without a staff presence and residents being unable to summon assistance.
A staff member commented: “It’s physically not possible to wash and dress everyone upstairs before lunchtime. Twelve out of fourteen residents need help from at least two of us.”
A Four Seasons spokesperson said: “We regret that The Beaufort Care Home fell below the standards that the CQC requires and that we expect of our homes. Following the inspection, we developed a comprehensive improvement plan to address the issues highlighted by the report.”
The home’s new operator, Roseberry Care Centres, added: “We acknowledge the recent CQC Inspection which took place in October 2019. We have engaged with the CQC and shared our plans to support the home to address the shortfalls as identified in the report to improve the outcomes experienced by our residents.”