HC-One’s St Christopher’s Care Home in Drakes Way, Hatfield has been rated ‘requires improvement’ by the CQC.
The service, which accommodates up to 163 older people, including those living with dementia, was one of 110 Bupa care homes acquired by HC-One in December 2017 (see Bupa transfers 110 care homes to HC-One).
While noting that that “staff were knowledgeable about how to keep people safe and reported and documented any incidents”, the CQC said not all incidents had been reviewed and investigated appropriately at the service.
The CQC added: “Recruitment processes were not as robust as they could have been. Care plans in some areas needed better guidance and information for staff.”
The home was requires improvement for being safe and well-led, and ‘good’ for being effective, caring and responsive.
An HC-One spokesperson said: “The health, safety, and wellbeing of everyone we look after are our main priorities.
“We take all feedback from the CQC very seriously, and since taking over the running of the home in December, we have implemented a robust action plan to ensure the level of care is at the high standard we expect, and which residents deserve – this has included the areas in which the CQC shared concerns about.
“Since the inspection back in February, we have implemented rigorous recruitment process, and introduced procedures that have proven effective across HC-One homes around the country.
“This home is being actively supported by our wider regional team and we look forward to welcoming the CQC back to the home in the near future to show them the progress that we are making.”
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