A Worcestershire care home described as ‘five star’ by residents has been rated Outstanding by the CQC.
Cinnamon Care Collection’s Burcot Grange joined the top 4% of adult social care services following an inspection in August.
Carole Hunt, Director, Cinnamon Care Collection, said: “Huge congratulations to Vicky and her entire team who work tirelessly to provide the very best care and support to our residents, ensuring that their safety and individual needs are a priority at all times. Only 3.7% of care homes across the UK are awarded an Outstanding rating so this a very significant achievement.”
General Manager Vicky Osborne was praised for her passion and commitment to achieving high standards of care and the importance she placed on forging strong links with the local community and nurturing connections with family, friends and former residents.
She said: “We are absolutely thrilled to have been awarded an Outstanding rating by the CQC. I am so proud of the whole team who always go out of their way to ensure our residents live life to the full and that their individual needs are catered for. I was particularly pleased that many residents, relatives and staff used the word ‘family’ when describing our services and that the report mentioned the ‘genuine relationships’ between staff and residents. This is so key to our ethos.”
The CQC said “exceptionally good governance was embedded into the provider and the registered Manager’s processes” and that best practice was at the heart of the care provided. The Inspector was also impressed by the choice of home cooked food and the fact that residents and their families were involved in planning their care and assessing their needs, even to the point of choosing the décor for their bedrooms.