Tony Stein

A new App-based feedback system has been launched for care home providers.

‘How did we do?’, developed by Healthcare Management Solutions, provides senior leadership with instant information about the quality of their homes.

Tony Stein, CEO of Healthcare Management Solutions, said: “As a responsible and committed care provider, we welcome all feedback from our visitors, residents and healthcare professionals.

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“By introducing an easy to use app that will prompt an urgent response for our management team, we feel that we are pioneering a new way for service providers to continuously improve.”

The App allows users to rate different parts of the service, including the exterior and interior of the home, feeling welcome and quality of care.

The feedback is shared instantly with the management team so that positive feedback can be passed onto staff and calls for improvement can be acted on immediately.

Tony added: “The App is free to download and we are also placing tablets in the reception areas of all of our homes to encourage visitors to give instant feedback, even if they do not wish to download the App themselves.

“We hope that by doing this, we will be able to reward our staff and homes that are doing well, and quickly rectify any issues that may arise.

“We have already had a very positive response to the App, and senior management are responding to the feedback straight away. It works very well and we’re hoping to introduce it into other areas and encourage other businesses to use this technology to make sure their businesses are operating at a gold standard.”

How did we do? is available from the App Store for iPhones and iPads and the Google Play Store for Android phones and tablets.

Tags : Best practiceFeedbackHealthcare Management SolutionsInnovation

The author Lee Peart

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