Family ‘shocked’ by £800 care home bill after gran dies from COVID-19

Drummond Grange

A family have expressed their shock at receiving a £800 bill after their grandmother died from COVID-19 after spending just three weeks in a care home.

Margaret Laidlaw, 65, died at Barchester Healthcare’s Drummond Grange (pictured) in Midlothian during the first wave of the pandemic last year, the Daily Record reported.

The family said their grandmother had been moved from a local authority run facility to the care home against their will.

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They are suing Barchester over Ms Laidlaw’s death claiming that proper infection control measures were not in place at the home.

Ms Laidlaw’s daughter, Charlene Roy, said: “I couldn’t believe it when the home sent us a bill for £800 for the three weeks she was there.

“I then got a text on the day of her funeral from the home, asking what I thought of their communication skills.

“The whole thing was utterly tragic and I feel strongly that we need to get to the bottom of what happened because a lot of these deaths were avoidable.

“We need a full public inquiry and people need to take legal action because nothing will change if they don’t.”

A Barchester spokesperson said: “We cannot comment on individual cases, however, the team at the home have always followed the ever changing government and public health guidance which was put in place at the time, and reported all COVID-19 information to the relevant authorities.

“We are confident in the processes in our homes with all of our staff trained in infection control, and our staff have been brilliant in implementing this. Our sympathies are with all of the families who have lost loved ones during this terrible pandemic. As the case is ongoing we cannot comment further.”


The author Lee Peart


  1. My relative sadly passed away from Covid 19. Barchester Healthcare charged our late relative Over 1200.00 for an after death fee.They appear to know the cost of everything and the value of nothing.I was also shocked to discover the salary of their top ‘executives’. In contrast to their staff. It’s a sad world.

  2. I was very shocked to discover the salaries of Barchester Healthcare s top executive s. I would have preferred their after death fee they charged us of over 1200.00 went to the carers,it is a sad world.

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