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Family angered by care home’s one-off £180 coronavirus surcharge

Foylebank

A Derby family has voiced their anger after receiving a one-off £180 coronavirus surcharge from their care home.

Carol Brown told Derbyshire Live she received the bill on top of her £2,800 monthly costs to keep her mother, Wendy Tomlinson, at Foylebank care home in Chaddesden.

Carol said: “I think it’s wrong. They have a duty of care. They have to provide care for the people they’ve got. If they can’t do that and they have to incur another charge, they are not giving the care that they need to. If there’s 35 people in that home paying £180, just think how much money they’re making out of it.”

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A spokesperson for Agincare, which runs Foylebank, told CHP: “We wrote to care home residents in April – at the height of the COVID-19 pandemic – to explain the reasons behind the temporary contribution towards extra COVID-19 related costs (including extraordinary staff costs and the use of temporary agency, as well as the dramatic increase in the cost and use of PPE including face masks and goggles).

“Our priority remains the people in our care and the care teams we employ, and this surcharge was intended to help ensure the long-term sustainability of Agincare. We were aware that the letter and the surcharge regrettably caused some concern, but were grateful for the understanding shown by the majority of residents and families about our reluctant decision, within the content of an extremely challenging national situation.

“Since then the government has allocated further grant money to local authorities, with the specific provision of supporting infection control measures relating to COVID-19. Some of this money is allocated to care homes on a per CQC registered bed place basis, which means the funding covers all residents in any care home across England. As a result, we were pleased to be able to inform residents this month that we will not be seeking any further contributions towards increased COVID-19 costs at this time.”

 

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The author Lee Peart

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