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Families say care home’s closure for refurbishment is ‘unacceptable’

Hyacinth

Family members have voiced their anger and frustration after an East Dorset care home announced its closure for refurbishment.

The backlash came after Barchester Healthcare announced its Hyacinth Care Home in Wimborne will close in January for major refurbishment.

Laurence Taylor, whose 97-year-old grandmother has lived at the home since 2019, told the Daily Echo: “Relatives of the residents were informed completely out of the blue that management were to close the home in January 2021.

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“This decision was delivered without apology or empathy, and without prior consultation.

“The explanation – that the building requires improvement – is weak at best, and certainly doesn’t appear to be urgent.

“To demand that she and the other residents relocate during the COVID-19 pandemic and in the middle of winter, represents an outrageous abandonment of care at a time when the elderly are already extremely vulnerable.”

A Barchester spokesperson said: “We can confirm that we will be closing Hyacinth House care home for refurbishment and that we have informed our residents and relatives giving them notice of this with time to adapt to this change. We realise that this is a difficult message and we understand how important it is to support them through this and will do all we can to ensure that the move is as easy as possible.

“This work will take Hyacinth House care home to the next level in terms of investment in the property itself and in the local area and ensure we deliver the highest quality of care. Following the renovations, the home will be in the best position to deliver fantastic care and a resident experience that celebrates life. We will work with our residents and families, and where applicable the local authorities and continuing healthcare, to support them in finding alternative homes that are suitable for their individual needs.”

The news comes after relatives said they were being forced out of Barchester’s Yatton Hall care home in North Somerset after it too announced a refurbishment.

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The author Lee Peart

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