Exeter care home retains ‘Outstanding’ CQC rating

The Lodge in Exeter has retained its Outstanding rating from CQC inspectors following a recent visit

Staff and residents at a luxury Exeter care home are celebrating after being reaccredited with an ‘Outstanding’ rating from the Care Quality Commission (CQC).

The Lodge, on Spicer Road, which is run by Elizabeth Finn Homes, retained the highest available rating from CQC inspectors after a recent visit to the Victorian home found residents were “safe, well cared for and valued”.

The report noted how people’s holistic needs were “very well met” by a staff team who were “well-trained” and “understood the “ethos” of ensuring person-centred care. It also evidenced that the 62-bed home‘s care, meals and cleanliness were exceptional in their quality and delivery.

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One section of the report read: “Staff received really well-planned support, training and supervisions to enable them to do the best job possible. They were there for residents and their families at the point of admission, when needing to transfer to hospital or at the end of their lives.

“In addition, staff had achieved national accredited training in end-of-life care and demonstrated a commitment to valuing people as individuals, supporting them to lead active and healthy lives and achieve their individual aspirations where possible. They genuinely cared for the people they were supporting.”

Deborah Skinner, General Manager at The Lodge, said: “I am immensely proud of the staff commitment and care they provide. It is a true team effort. I also take great pride in knowing my residents, and their families and friends. This means we can tailor our service to ensure the best care possible.”

The Lodge is an elegant Victorian house with 58 en-suite bedrooms and two suites offering personal or nursing care on a permanent or short stay basis, as well as end of life care.

Tags : CQCElizabeth Finn HomesOutstanding

The author Lee Peart

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