EXCLUSIVE: Thumbs-up for ‘outstanding’ care home

Residents and staff at The Millings care home in Bedale, North Yorkshire, have celebrated being rated ‘outstanding’ by the CQC.

The Millings is the second Clifton St Annes home to be rated outstanding putting the family run provider joint third in the unofficial CQC league table behind WCS Care (5) and Helen McArdle (4).

Clifton St Annes managing director Lou Squires told Care Home Professional: “I’m so thrilled that our staff have achieved such fantastic recognition. I see every day how dedicated and caring they are and I also see what a profound difference that makes to our residents and their loved ones.

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“At a time of life when people may become incredibly vulnerable it’s quite something to know that you’ve got a great team of people who will make sure that they are not only safe and well cared for but that they are loved too.”

Following an inspection in August this year, The Millings was rated outstanding for being responsive and well-led, and ‘good’ for being safe, effective and caring.

Sheila Grant, head of inspection for adult social care at CQC said: “What really struck us about this service was how person-centred it was and how much the staff encouraged people’s independence and supported them to live full and meaningful lives. It was inspiring to see how skilled staff were at keeping people safe but at the same time encouraging them to stretch their potential.”

Outstanding practice highlighted by inspectors included links with local services such as schools and Durham University to offer people activities and learn new skills.

Residents were actively involved in all aspects of the home from regularly meeting with its cooks to recruiting staff and assisting with writing marketing materials.

Activity staff worked as a team to utilise their skills from creative writing to gardening and exercise to maximise job satisfaction.

One resident said: “I love the company here. There is always something to do and people around. I’m very happy here.”

Home manager Sandra Anderson said: “If it matters to our residents it matter to us. We always try to listen and ensure that everyone is included. I know that we can never replace the most precious memories a resident has of their home but we will do our best to be a good alternative.”

To read the CQC report, click here.

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