EXCLUSIVE: Norfolk nursing home is ‘outstanding’


Saxlingham Hall Nursing Home in Norwich has been rated ‘outstanding’ by the CQC.

The home, which provides accommodation and nursing and personal care for up to 41 people was given the CQC’s top rating for being responsive and well-led and ‘good’ for being safe, effective and caring.

Manager Theresa Parfitt told Care Home Professional: “We are delighted to receive outstanding.

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“We have a very compassionate, caring team of staff who work hard each day to make sure our residents are fulfilled.”

Jemima Burnage, CQC’s head of inspection for adult social care in the central region, added: “People received person centred care from staff who promoted their needs in an individualised way.

“People were able to maintain hobbies and interests that they enjoyed prior to moving to the home. One person and their relative told us about how important it was to them that they had access to a garden as gardening had always been the person’s passion.

“Without exception, all relatives were wholly complimentary about the responsiveness of the registered manager and staff team.

“One relative we spoke with in praise of the home and staff, told us: ‘It’s the attention to detail that makes it stand out. My relative is always supported to be smart. Their bed is made beautifully every day and everything is so homely. There is nowhere else like this or up to this standard. When my time comes to need care, I wish I could come here.’ “

To read the full report, click here.

Tags : CQCOutstanding

The author Lee Peart

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