EXCLUSIVE: Lack of integration biggest barrier to improving quality


A lack of integration is the biggest barrier to improving adult social care quality, according to leading stakeholders.

The findings came during a survey of over 100 people, organisations and national bodies gathered to mark this week’s launch of the Quality Matters commitment (see CQC and partners launch Quality Matters commitment).

More than a quarter (26%) of the Quality Matters delegates said a lack of integration was the biggest barrier to improving quality.

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Just under a quarter (24%) said better leadership was main factor needed to improve quality, with 22% saying more money was required.

Less than in one in five (17%) said the public’s lack of understanding of adult social care was the biggest obstacle to improvement, with 11% blaming recruitment issues.

In further findings, staff were said to be the biggest influencers on care quality (39%), followed by service users, their families and carers (24%), providers (20%), commissioners (13%) and national organisations (4%).

Providing better support for improvement (25%) was highlighted as the most important place to start amongst the Quality Matters priorities, followed by acting on feedback (22%), improving the profile of social care (17%), commissioning for better outcomes (14%), a shared focus for improvement (13%) and using data more effectively (8%).

Almost two-thirds (63%) of those gathered said they could do a lot to improve and maintain the quality of care, with 29% saying they could do something to help, 6% who said they could do a little bit and 2% who said they could not contribute.

To find out more about Quality Matters, click here.

Tags : Best practiceCQCEventsInnovation

The author Lee Peart

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