EXCLUSIVE: Four Seasons apologises for failures at formerly Outstanding care home

Marlborough Court Inadequate

Four Seasons Health Care has apologised for the decline in care at Marlborough Court in Thamsemead that was placed under embargo by CQC following an unannounced inspection in April.

The home had 78 residents at the time of the inspection, but CQC has embargoed the home to any new admissions until standards improve. Just a year earlier, Marlborough Court was given an Outstanding rating.

In a statement to Care Home Professional, Four Seasons Health Care says: “The wellbeing of people in our care is our first consideration and so we were very disappointed and sorry that Marlborough Court had slipped from its very high standards.”

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CQC’s visit in April came after the care home manager and the deputy at Marlborough Court departed, Four Seasons admits caused the service to deteriorate. “The inspection took place at a time of transition, with a new Home Manager having just taken up post and who was recruiting to build the care team after a number of staff had left,” the company explains.

The operator, which is the UK’s largest care home group with over 400 homes, says it is already working through a comprehensive turnaround plan.

“We have been working hard implementing a comprehensive improvement plan and have made progress in carrying out the inspectors requirements and recommendations.

“We are committed to deliver person-centred care and have been reviewing residents’ care plans and other documentation with them and their families to ensure this is happening.

“Both the Council and the Clinical Commissioning Group have acknowledged that we are making improvements

“In recent weeks the home has recorded satisfaction levels of 87-88% in feedback from residents, relatives and visiting care professionals and we are working hard to raise that,” the Four Seasons Statement concludes.

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The author Rob Corder

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