Care England chief executive Martin Green has said care home providers will expect greater transparency on service standards in return for having to pay higher fees to the Care Quality Commission (CQC).
The Care England head’s comments follow CQC proposals last week to raise fees for care home providers for care home providers with 26 to 30 residents rise from £4,212 to £4,375 (see CQC to hike care home fees).
Mr Green told Care Home Professional: “As the financial burden of regulation shifts from the government to the care provider this places care providers in a customer supplier relationship with the Care Quality Commission.
“The commission will of course continue to make independent judgements on the quality of care services, however, as customers of the commission care providers would like to see some clear service standards, showing others what we can expect in relation to the services offered to the provider by the Commission. In future we will want clear timescales on responses to correspondence, rectifying factual inaccuracies and changes to the CQC website and re-inspection times.”
The CQC’s annual budget will be taken on by all providers of regulated services by 2019/20 at a reduced budget of £217million as a result of the spending review.