Using an electronic care planning system can help to sustain and drive occupancy, according to care owners and directors.
Electronic care evidencing was identified as a significant factor in giving care homes a competitive edge others in their area, as well as helping improve regulatory ratings, providing online care updates for family members and offering a better quality of care that drove up occupancy.
Rishi Sodha, Care Director at Handsale Care Homes, a group of eight care homes in England, Scotland and Wales, has seen the ratings of his homes improve and sustain high levels of occupancy, said: “Every home in our group now has an overall rating of Good or above with our regulations across England, Scotland and Wales. Regulatory ratings we have found have been a big selling point. This is especially true in one of our Essex homes, where we are the only home providing care for over 65s with the rating of Good in every KLOE with CQC. Person Centred Software’s system, and the evidence it allows us to present to regulators, has been a big part of this and so whilst other providers have seen diminishing returns, we’ve maintained a full home.”
For outside professionals, knowing that they can extract the information they need and contribute to records much more quickly on an electronic care planning system means they are more likely to refer people to placements at care homes.
Furthermore, Person Centred Software’s Relatives Gateway can be a unique selling point for care homes to families who want to be safe in the knowledge that their loved ones are receiving the best possible quality of care.
Ernie Graham, owner of Graham Care Homes, including Cornford House in Tunbridge Wells, said: “The Relatives Gateway included in Person Centred Software’s solution gives family members access not only to care notes but a whole social network for sending photos and messages to keep in touch.
“The Relatives Gateway offers a great deal of reassurance to families, something vitally important given the great responsibility entrusted to us in caring for their family member. It’s a nice surprise for relatives to discover that the cutting-edge technology we use means they can keep in touch wherever they are in the world.”