Alton House in Hornchurch is to close after being rated Inadequate by the CQC.
The home, which provides accommodation and support for up to 23 older adults, including those living with dementia, has been in Special Measures since October 2018.
Alison Murray, CQC’s Head of Adult Social Care inspection in London said: “It is always sad when a provider decides to close a service, it is paramount that people get good quality care and that was not happening at Alton House. Everybody who was living at Alton House has now moved out and we wish them well in their new homes.”
The CQC said the home’s leadership had made the decision to move all residents out of the service and had been supported by the local authority commissioning team on finding suitable alternative placements. There were 15 people living at the service at the time of the last CQC inspection on 7 January.
The inspection found risk assessments and medicines management were inadequate and systems did not always protect people from abuse and harm.
Staff also did not receive an adequate induction or relevant up to date training and were not always treated in a kind and dignified manner, the CQC said.
Records confirmed that four staff members had not completed medicines training and eight staff members had not had their competency to administer medicines assessed.
One person had not had many parts of their care file updated for 14-15 months.
The home was not available for comment when contacted by CHP.