A care home in Rainham, Essex has been rated ‘Inadequate’ by the CQC and placed in ‘special measures’.
The Fountains Care Centre, which is run by Bondcare Care Homes, was given the rating following an inspection in May.
The CQC commented: “The inspection was prompted in part due to concerns received about wound management, hydration, lack of referrals to other health care agencies and ineffective quality assurance systems.”
Concerns were also raised over the care home’s physical environment, with the CQC commenting: “A member of staff told us they had to clean out a pipe in the boiler room every few days, otherwise there would be an overflow of raw sewage leaking out on to the ground floor corridor, where people had their bedrooms. They said to their knowledge this had happened three times since June 2020.”
A Bondcare spokesperson responded: “At no time has there been leakage of any kind in residents’ rooms. Back in May, when the CQC inspected, it reports that it had been told otherwise but that information had not been verified. The maintenance of the boiler pipes is an important part of the job description of the maintenance team, however unpalatable a task it maybe.
“The system maybe old and does requires constant attention. Although there are plans to upgrade it, it is currently fully workable and the CQC have recognised that the additional steps that have been taken to improve its efficiency, have been beneficial.
“We were disappointed by the CQC’s overall findings during the May inspection and, working alongside the Local Authority as well as other relevant bodies, have acted quickly to resolve the issues that were found. In the months since the inspection, as noted in the report, we have made huge progress including putting in place a new and experienced management team who have a proven track record of success across a number of homes. We are confident that the new systems and processes that we have implemented mean that all the issues raised have now been resolved and that this will be reflected in our next CQC report.
“It would be remiss not to pay tribute to our wonderful staff for the levels of care and kindness they show to our residents. We are proud that the CQC recognised that care is good meaning that people were supported and treated with dignity and respect; and involved as partners in care.”