The Cotswold Home in Burford, Oxfordshire has become Elizabeth Finn Homes’ third Outstanding rated service.
The home, which can accommodate up to 51 elderly people, joined the top 3.5% of adult social care services following an inspection in August.
CEO Richard Hawes said: “Throughout our estate we set ourselves the highest standards of care, delivered with passion to each individual resident. I am delighted that The Cotswold Home now joins Grove Court in Woodbridge and Rush Court in Wallingford as the third of our homes to be rated as Outstanding by the CQC. I’d like to pay tribute to our dedicated staff who are, of course, instrumental in delivering this wonderful standard of service.”
The CQC said: “The entire team put people at the heart of the service delivery. Meeting people’s individual expectations – including any smallest and unique expectations as explored by gathering people’s life histories – was the driving force for the staff. Staff fully appreciated the importance of ensuring people kept their own individuality and had the support that met their wishes and expectations, this included using innovative ideas.
“The provider’s aim was to provide exceptional care delivered around the clock and there was evidence the entire team shared this aim and delivered it successfully. The staff excelled at ensuring people experienced the benefits and the values of person-centred care. People described staff as “marvellous”. Staff demonstrated they knew people’s needs in detail and formed a meaningful rapport with people and their relatives. People’s visitors were welcomed without restriction and encouraged to be actively involved in the life of the service.”