Deerhurst Care Home, operated by Brunelcare in South Gloucestershire, has been rated as ‘outstanding’ by the CQC, following an inspection in November.
The home, which cares for up to 66 people, some living with dementia was rated as ‘good’ for being save, whilst it was rated as ‘outstanding’ for being caring well led and effective and being responsive to people’s needs.
Key areas highlighted and praised by the CQC report included people being provided with a choice of the food and drink they liked to eat and given sensitive assistance if they needed help to eat their meals.
The report said where there were risks of malnutrition or dehydration there were plans in place to reduce that risk. Arrangements were made for people to see their GP and other healthcare professionals as and when they needed to do so.
The CQC’s report found that feedback from health care professionals was extremely complimentary. The service has successfully looked after a number of people who had been “difficult to place” because of challenging behaviours.
Deborah Ivanova, deputy chief inspector of Adult Social Care, commented: “I would like to add my congratulations to the staff of Deerhurst Care Home for achieving the Quality of Life butterfly kite mark and the manager for receiving the Inspirational Leader of the year award. It demonstrates the care, effort and dedication which is in place to allow Deerhurst to provide an exceptional service to the people in its care. The support it is providing to people living there and their families is exceptional and the team should be extremely proud of the work they do.
“We are well aware of the challenges of living and working in a home with people who have dementia, but Deerhurst demonstrates that care can always be provided in a way that values and respects each person. We were struck by the way staff see each person as a unique individual, and the care and support they receive and this is why we have given this service the highest rating we can give.”
Just prior to the inspection the registered manager had received the Inspirational Leader of the Year 2016 in the National Dementia Care Awards. The service had also been awarded the highest level Quality of Life butterfly kite mark. In order to achieve this the service incorporated the five principles of person centred care. These were occupation and purpose, attachment and a sense of belonging, comfort, identity and inclusion.
Image: Deerhurst care home, Brunelcare website