The Care Quality Commission has put Aaron Lodge Care Home into Special Measures following inspection in May and June this year.
Aaron Lodge is a dementia care residential home registered to accommodate 48 people.
Debbie Westhead, deputy chief inspector of adult social care in the north, said: “People are entitled to services which provide safe, effective, compassionate and high quality care.
“We found that the care provided at Aaron Lodge Care Home fell a long way short of what we expect services to provide, which is why we have intervened to keep people using this service safe.
“Our first instinct is to make sure the service improves, but we must also take action to protect people when we are worried about their safety.”
The care home was rated Inadequate following inspections in May and June this year. The CQC said the home would remain in Special Measures and was considering a regulatory response after it failed to sufficiently improve its service following an inspection in November.
Inspectors found the home remained in breach of regulations regarding person centred care, dignity and respect and medicines, hydration and nutrition, governance and staffing. In addition, inspectors also found a breach of regulations in relation to the need for consent and safeguarding service users.
The report added that the service was not always safe due to poor communication, underreporting of incidents and inadequate staffing levels.
Support for resident’s hydration and nutrition needs was also inadequate, the report found.
Click here for the full report.