The CQC has launched new partnerships with a number of national charities to ensure that the views and experiences of people who use its services remain at the heart of health and social care regulation.
Carers UK, Disability Rights UK, Mind, The National Autistic Society, Patients Association and the Relatives & Residents Association have been named CQC ‘Tell us about your care’ partners.
Chris Day, director of engagement at the CQC, said: “People’s experiences of care are absolutely vital to CQC’s work. They help us to identify where care may be falling below the standards we all have a right to expect, and where outstanding care is being provided.
“We share common cause with organisations that work with and represent people who use services in wanting to make sure that our health and social care services provide safe, effective, compassionate and high-quality care, which is why it’s fantastic to be working with Carers UK, Disability Rights UK, Mind, The National Autistic Society, Patients Association, and the Relatives & Residents Association in this way. They will help us to reach even more people who may have information that can allow us to take action against poor care, encourage improvement, and to celebrate great services.”
The Tells us about your care partnerships enable organisations to pass on their concerns and experiences of a health or care service in England to the CQC.
The partnerships are also an opportunity to help identify best practice examples so that they can be shared and learnt from.