CQC highlights ‘unsafe’ practices at Inadequate rated care home

Croft House

A West Yorkshire care home has been rated ‘Inadequate’ after inspectors found “unsafe” infection prevention and control practices.

Croft House care home in Ossett, which is operated by Countrywide Care Homes, part of the Maria Mallaband Care Group (MMCG), was placed in special measures by the CQC following an inspection in December.

The CQC commented: “Infection prevention and control practices were unsafe because staff were not using personal protective equipment correctly which increased the risk of infection transmission.

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“Part of the home was awaiting redecoration, but it had already had wall paper and paint work removed. This meant the walls could not be sanitised to manage the risk of infection transmission.”

The regulator found that the administration of medication was “not consistent”, and people were not always treated with dignity and respect, particularly in regard to the support of nutrition and hydration.

More positively, the CQC noted people felt safe living in the service, appeared to be “relaxed and comfortable” and had a good rapport with staff.

The CQC added: “Staff knew people’s preferences and staff had good interactions with the people using the service. People and their relatives spoke positively about the staff, service and the care people received.”

An MMCG spokesperson said: “Senior managers are supporting staff at Croft House care home to ensure the necessary improvements are made and sustained. We are confident we have made the necessary improvements.”

Tags : Countrywide HealthcareInadequateInfection ControlMaria Mallaband Care Group

The author Lee Peart

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