The Care Quality Commission and Healthwatch England have launched a new campaign that calls on the public to help shape the future of health and social care.
The ‘Because we all care’ campaign goes live today as new research from the alliance shows that more than two-thirds (67%) of people in England say they are more likely to act to improve health and social care services since the outbreak of COVID-19.
The research also found that more than half (57%) of people said they would be more willing to support NHS and social care services by actively providing feedback on their care.
This sentiment was strongest among people aged 18 to 34, who are now even more likely to take action to support the work of health and social care services than other age groups.
Kate Terroni, chief inspector for Adult Social Care at the CQC (pictured), said: “This research clearly shows the public’s appreciation for the care and support they and their loved ones have received and it’s inspiring that people are now looking for ways to channel this into practical action.
“Now more than ever, every voice really does matter. It’s only by hearing what’s working and what’s not, that health and social care providers can improve the quality of care and support that they are delivering.”
Three quarters (76%) of people surveyed said that feedback was an important way to improve services.
However, despite greater public willingness to contribute, some barriers remain.
A third of respondents (36%) said they would be reluctant to provide negative feedback in case it increases pressure on services or staff, while 18% said they would now consider themselves even less likely to provide negative feedback on care.
Among the key reasons cited for this were a recognition of the challenging circumstances health care staff face (56%) and not wanting to cause further issues for services to deal with (42%).
Sir Robert Francis QC, chair of Healthwatch England, said: “As the UK looks to the future after COVID-19, it’s never been more important for people to share their experiences of care.
“Services won’t bounce back overnight. There’ll be problems to tackle but also opportunities to make care better.”