A Northamptonshire care home that announced its temporary closure following a COVID-19 outbreak has been rated Inadequate by the CQC.
Temple Court, which is run by Amicura Limited, part of Minster Care Group, received the CQC’s lowest rating following an inspection on 12 May.
The home, which is under police investigation, announced its temporary closure after NHS Nene CCG and the local authority decided to move its remaining 21 residents by the end of the second day of its inspection.
Deanna Westwood, CQC head of inspection for adult social care, said: “The situation at the home was unacceptable and we support the joint decision of the clinical commissioning group and local authority to move people to other services. No one is using the service currently and we will not give permission for it to admit new residents, unless we are fully assured that they can be cared for safely.”
Inspectors found that people were malnourished and dehydrated and evidence was discovered of unexplained injuries which are being investigated by the local authority.
The CQC added: “Basic observations were not always completed, and staff did not always seek medical care when it was needed. Infection prevention and control – including relating to catheter care – was not always well managed, and people’s dignity was not consistently maintained. We also found insufficient measures to protect people from falls.”
Amicura said it was “astonished” that the CQC had “chosen to disregard the reason why standards at Temple Court deteriorated”.
The company said it had been “completely overwhelmed” by the COVID-19 epidemic after an influx of NHS patients in late March infected existing residents and a large proportion of staff, including the manager and entire senior team, resulting in a “disproportionate” reliance on agency staff.
Amicura said the inspection had taken place when the home was being directed by the local authority and NHS Nene CCG on 12 May and on 13 May when it was completely empty.
The provider said “huge progress” had been at the home following a ‘requires improvement’ rating in June last year which had been recognised by a positive report by the CCG in January.
Amicura added: “Our priority has always been the wellbeing of our residents and giving them the best care possible, and we are very disappointed that the root cause of the very sudden deterioration of standards has simply been swept under the carpet.”