The Old School House in Beverley, Humberside, which is run by East Riding of Yorkshire Council, has been rated Outstanding by the CQC.
The homes, which specialises in dementia care, gained three Outstandings for being Effective, Caring and Well-led.
Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North, (pictured) said: “We saw an exceptionally caring service that was planned in partnership with people and their families, and really met their individual needs.
“Without exception, people told us they were extremely happy with the level of care received and we saw staff who enjoyed their jobs, and treated people professionally but also with kind-heartedness and consideration.
“The culture at The Old School House was also very impressive. It was caring, open and transparent. Staff worked closely and effectively with other healthcare partners and really took people’s views on board and acted on feedback.
“The whole team should be very proud of the service they are providing.”
Inspectors noted that relatives, staff, health care professionals and volunteers were confident in the leadership of the service. They were encouraged to raise any areas of concern, which were taken seriously and the appropriate action taken.
Staff supported people in a positive way and were able to recognise when people may require additional support. They had received bespoke training to intervene when people were at risk from behaviour that may challenge others and they intervened calmly and confidently when they noticed anything that could cause a person to become distressed.
A visiting GP told inspectors: “Talking about care in this area, they are outstanding. They show a very deep understanding of dementia and show the greatest care in preserving people’s dignity.”
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