Southend Council has launched an investigation into relatives’ concerns over the welfare of residents at Meyrin House operated by Strathmore Care in Westcliff On Sea.
Concerns expressed about the home prompted a CQC inspection, which rated the service Inadequate.
CQC inspectors commented: “Although staff knew how to recognise and respond to abuse correctly and there were arrangements in place to keep people safe, not all people felt safe. People’s individual risks had not always been correctly assessed and identified.”
A spokesperson for Southend Council commented: “Ensuring that our most vulnerable members of the community are safeguarded is of paramount importance to us. When any care homes are rated Inadequate by the CQC, our standard procedures are to suspend making new council placements with them.
“We will also work closely with the provider to support them and make sure that necessary improvements are made, and that those currently living in the home are appropriately safeguarded.”
Stuart Vive-Kananda, Managing Director of Strathmore Homes, told the Basildon Canvey Southend Echo: “We are greatly disappointed, saddened and concerned by the latest published CQC report for Meyrin House. We are committed to providing the highest quality of care to all our residents. Strathmore Care have and will continue to deploy additional resources and investment to Meyrin House to ensure high quality standards of care are achieved and maintained. Strathmore Care is also working closely with the Care Quality commission and Southend Council.”