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Council agrees to refund care home fees following Ombudsman investigation

Consumers Feel The Pinch With Christmas Around The Corner

Dudley Council has agreed to refund a man’s top-up fees he paid for his mother to stay in a care home after a family complained they were not offered an affordable placement.

The man’s mother, who was living with dementia, was placed in a care home following a fall.

At the time there were no available beds in care homes that would not require the son to pay a top-up fee, over what the council agreed to pay for his mother’s care.

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The son said he was happy for his mother to stay in the care home short-term but would have preferred her to move to an alternative affordable placement in the long-term. Because of the

COVID-19 pandemic she remains at the first home, and the son is still paying a top-up fee.

Michael King, Local Government and Social Care Ombudsman, said: “Our investigation has found no evidence Dudley Council offered the family an affordable placement with an available room, at the time his mother needed to be accommodated. Because of this, the council should not have charged the son a top-up fee.

“We published a public interest report about Dudley council in 2017 concerning similar issues and at the time it agreed to improve the way it dealt with third-party top-up fees. I am concerned the council has not fully learned from this and we have had to issue this second report.

“I hope the council will now take the learning from these complaints into its long-term practice. The improvements to its procedures it has committed to make, should help to ensure this situation does not arise again.”

Dudley Councillor Nicolas Barlow, cabinet member for adult social care, told CHP: “We acknowledge that we need to improve the way we record the choice of care homes offered to people and we have taken a series of pro-active steps that the Ombudsman has acknowledged. The council will continue to work with the Ombudsman to this effect.”

Tags : Care Home Feesombudsman
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The author Lee Peart

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