CORONAVIRUS: Government provides care home guidance


Guidance has been provided to care homes on how to prevent the spread of the coronavirus.

The guidance, which was issued last week, came after a nursing home in Brighton was closed and then reopened last month after residents came into contact with an infected health worker.

Public Health England told care providers: “There is no need to do anything differently in any care setting at present.

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“If any of your staff do become infected through travel to affected countries you will be contacted by your local Health Protection Team to take you through a risk assessment for your particular setting.”

The Government said the local health protection team was on hand to offer advice and guidance in the event of an outbreak.

Its advice focused on the importance of hand washing, adding people who felt ill should stay at home and not attend work.

The Government said facemasks did not provide protection from infection for care staff during normal day to day activities and should, therefore, not be worn. It added that infected individuals should only wear facemasks on the advice of a healthcare worker.

Additionally, the guidance said there was no need to close a care home while a member of staff or resident was awaiting results after testing for the virus.

The Government recommended that care homes did not close in the event it was discovered they has been in contact with an infected individual.

Management teams will be contacted by the Public Health England (PHE) local Health Protection Team in the event of an outbreak.

The guidance stressed that it remained “very unlikely that people receiving care in a care home or the community will become infected”.

Tags : Best practiceCoronavirusHealth and Safety

The author Lee Peart


  1. Our mother is in a nursing home. This morning we received a call to say closed to visitors because of concerns over coronavirus. Of course we want our mother protected but are concerned the lack of family contact, which is daily and has contributed immensely to her recovery post-stroke, will have on her. Can they do this? Isn’t it a bit drastic? Plus, we have been having concerns regarding the level of care being provided at the home. SW and Cqc involved. So worried something will happen. Thank-you

    1. My Mother is in a care home also, and are telling me there is a ban on visiting. But as far as I understand unless the government bring in a ban the homes can only suggest limiting visits not ban them.

      1. I work in a residential care home in Felpham West Sussex the care home have no coronavirus cases at the moment. The home has been provided with surgical masks and we’ve all been told we have to wear them and can only take them off for tea breaks. I am a chef in the kitchen and have been told I have to wear a face mask at all times. Should this be the case?

      2. My daughter works in a care home which has the virus she has been staying there so she doesn’t come home and spread the virus to me and my husband who have now gone back to work should she still stay there or could she come home

      1. Sorry but these are my thoughts
        Yes they can stop visitors to their property, they are the main carers and they can decide on visiting, the only consideration is for those without capacity and subject to a DoLs, it could be considered a deprivation, but the care home can argue it is in the persons best interests. Worst case scenario is for you to choose to comply with their request or remove your relative to somewhere that is not restricted.
        Further, its not just about individuals, people in care homes are in ‘communal’ living and in a confined area they are also in the most vulnerable group for contracting Covid-19.
        I personally would prefer measures to protect my relative than be selfish enough to only consider myself and my preferences, its about keeping loved ones safe
        The staff don’t have the choice but to visit the home to undertake their duties, we do

        1. I agree with the above.. I work in a nursing home and it’s not only about protecting the residents.. the staff also need to be protected so that they can still come in to care for your loved ones.. we are all isolating and social distancing whilst at home to minimise the risk of us catching it and taking it in to our residents.. the least you can do is protect us to enable us to do that.. and I dont think you realise how serious it is, all residents in a nursing home are likely to be in the high risk category therefore should be shielded anyway.. if one person gets it in the home it’s likely to go through the home like a dose of salts even adhering to strict ppe guidelines.. so please just stay home and save lives

        1. Care homes are in lockdown….like every other home in the country….
          They are trying to protect the most vulnerable…….
          Children in hospital with corvid 19 do not have contact with their family….
          I know how it feel not to have contact with your mam, dad, your children and grandchildren….
          But please do as you are asked and stay away…..staff in care home are working hard to protect your love ones…..
          Risking themselves and their own family, working long hours

    2. My Daughter works at the Barns Carehome in Davenham Cheshire she informed me that they have no way of testing their staff for the Corona virus.
      They are still using face masks and using the correct protocol of hand washing techniques.
      Do I need to be worried about her personal safety.

  2. My husband is in a Nursing Home which has shown no evidence of anyone being in contact with Coronavirus but they are not allowing any visitors husband has advancing Alyheimers and is very ill..he has stopped eating & drinking..he needs me to be there and i am being denied access to see him..coincidentally there is to be a CQC inspection tomorrow..i smell a rat

    1. İ work in a care home and i am not allowed to wear a antiviral snood which i paid for as we will only have a mask when we have a confirmed case in my opinion when it’s to late i want to protect my self but not allowed this is rediculus if i do get covid from my work i will be suing them

      1. My dad grieved ,and starved himself to death in the six weeks I could nt see him inlock down and it’s happened to thousands, I hope it never happens to you or someone you love ,left scared alone normally with Alzheimer’s already confused without the comforting reassurance of seeing your family and everyone wearing masks ,which I agree is necessary, but they must be terrified one long day after another ,week after week, confined to their rooms, its inhumane

    2. omg i am in the same situation my dad is in a neglect and abusive care home and it makes it easy for them because we cannot visit my dad is on end of life, i have been able to skype him once he has a black eye and screaming for help and no one including social services or anyone will help, i am going to protest outside the the carehome on monday 25th of may TO BE HEARD!!!! There is plenty of carehome which are letting visitors for end of life residence Boris has this wrong

    3. I work in a supported living house with 3 people I only been there 2 days and I have been told I can only remove my mask every 4 hours and have a drink every 4 hours is this true

  3. My Mother too is in a Nursing Home in Staffordshire , which has closed today for visitors, again with no evidence of anyone having or being in contact with the Virus, She is bed bound, I feed her three times a day and in the main only eats for me, She needs encouragement from me to take medication and constantly asks for me during the day. I am extremely concerned about not being able to see and assist her and fear for the worse from this and the lack of contact with family not the Virus at this stage. According to the Breaking News on BBC it looks like that they have closed too soon.

  4. We are in the same situation with my Dad’s Carehome and we have visited him everyday for over a year now, it is so traumatic. We self-fund for his care and therefore I wonder if we have more of a say in this decision, but unsure! I feel if we cannot see him, not only is he going to deteriorate much quicker, it will make my mum ill not seeing him. I am trying to find out where we stand but not much success so far. The care-home initially said they will shutdown to visitors for 4 weeks, but I feel it could be longer.

    1. Hi I work in care home and it is are responsibility to look after your loved ones and protect them in the best way we can and put them first we dont feel good about this non visiting family members but during this time with the coronvirus going around we cant take any chances and put residents and staff at risk it is a difficult time for everyone and we understand it’s hard not seeing your family but we will do whatever it takes to protect your love ones.

    1. Hi..I am a chef in a care home..we have never had coronavirus in there…I have had both vaccinations and I wear full PPE but my employer won’t let me come out of the this the correct procedure?

  5. People have to understand that keeping members of the public out of nursing homes is in the best interest of the residents. It might be a very worrying time for families and I do understand . But keeping the elderly away from this deadly virus is the main concern as it is the elderly that suffers the most. I think nearly all deaths are the elderly. If I had passed someone in the street and contracted the coronavirus from them and then taken it into the home I would never forgive myself knowing that I could be the cause of possible deaths. We have to keep people safe

    1. My partner works in a care home and she’s been told that if someone comes down with it in the home they will have to stay there and won’t be allowed home…drastic measure…but can they do that?

  6. Just received a call from mums Dementia care home. Someone there has the virus and has been admitted to hospital. Mum is not showing any signs of having it. Should I remove mum now and keep her isolated at home with me or do I leave her in the care home and hope for the best. The cats home is closed to visitation

    1. Hi Elaine, Just had a call about my Mum who is also in a dementia care home to say that one of the residents has tested positive and a few others have a temperature. I have completely gone into meltdown. Don’t know where I stand legally. I will get my Mum out and bring her home if it is possible, but don’t know if they will let me. I feel so desperate I cannot tell you, I am sobbing my heart out. Have always felt guilty about placing my Mum in the home, but couldn’t manage at home anymore after seven years. Have you managed to get any information about this? Julie

  7. Totally agree with you and your comments, older people in the community are being asked to self isolate, avoid contact with others where possible, a lot of people in care rely on care home care staff to make these decisions for them
    Its about trying to keep people safe and ride this storm,

  8. Please help and advise. I have only had my mother in a care home for 1 week and have many concerns. On one occasion when I visited her around 2.30 pm she was in complete darkness. Lights off, curtains closed, windows shut. I attempted to call her but she was non responsive. I called her and called her and obviously she couldn’t hear me. I called the nursing staff who immediately panicked and started to take blood pressure temperature and sugar levels. What I want to know is why was she left in a closed up room that time of the day and if I didn’t turn up what would of happened. No body knew they said why she was left that way. I found her yesterday very distressed soaking in urine and noticed that although she had her own night wear, she was put in someone’s short t shirt and a pair of knickers. She was dehydrated and hallucinating. Her eyes were sticky and no one noticed her condition. No body has answers. Now with the Coronavirus I am not allowed to visit her. This is unfair. I was able to feed her and talk to her even though she has vascular dementia I’m sure she would know I was there. I am so distressed and worried as I feel is is not looked after properly. What do I do?

    1. We have had the same problem with my dad he has vascular dementia and we have found him in in response and they didn’t even relise if it weren’t for our visit he would not be hear and when u make a complaint the management seem to turn against u we feed him and change him so it saves them doing it but been told we carnt visit even though his on palliative care so we don’t no when his going to die and ifs very distressing not being there

  9. My Grandad is currently under COP and deemed of lacking capacity. I want to bring him home to care for him where there is only myself in the household? For his own protection.. I argue that I can offer a safer environment for him while this epidemic has its grip. He is physically fit and although forgetful at times by no means is he incapacitated in my opinion physically nor mentally. His SW (I use that term lightly) has said as the court order is in place no I cant. Anybody have any advise? Does this situation change anything about this court order as yet?

  10. I understand the concerns about the visits, but for me there ir another big one…So, let see If I understood well. In care homes they don’t provide the staff with masks or glasses to prevent infections when they do personal care and they are very close to the residents. What can happend if only one of the carers have coronavirus and he or she is asymptomatic? This can have very, very bad consequences to our love ones, to the health care workers, it is a very serious safety issue, I can not understand how the gov is not doing anything about it.

    1. I agree! How do we get the government to change this and make carers wear the PPE when coming into close contact with our loved ones?.I am terrified that it is only a matter of time before my mothers home start seeing cases.

  11. I Called relatives care home to speak to manager. Was told that they were self isolating as they had symptoms. I asked if there were cases of covid19 in the home and I was told they are not allowed to disclose that information. Is that correct?

  12. My mother is a frail 94 year old that requires very close contact with carers as she is unable to do anything for herself. The home she is in tells me that the carers do not wear face masks and it seems that advice / regulations are geared to protecting the carer. Bearing in mind that over 10% of infection is transmitted by people without any symproms and all the carers live outside the home, why aren’t they required to wear masks to prevent transmitting any potential infection to residents

    1. I agree.The PPE seems to be for the carers but our loved ones have no protection from them,as they will be the ones bringing it into the home.
      I was told the same thing that they do not use the PPE equipment unless there is an infection. TOO lATE I THINK! The y are playing Russian roulette with our parents..

  13. Can I bring my father out of a nursing home he’s had a letter of NHS as he’s at risk with COPD nothing else I put him in there while I altered the house to accommodate him before the Corona virus out break it’s costing a lot of money per week as we are self funding can they stop him leaving to come home

  14. What rights do I have if I believe my mothers care home has had covid 19. I was initially told they had it in the care home and they informed me that the lady resident died in hospital of covid 19. They told me 3 members of staff had tests, after 72 hours one came back positive. I am now being told that that isn’t true and it was 3 residents who were tested. The stories seem to change all the time and they are now avoiding my questions. Do I have a right to know who was tested and what the results are???

  15. I would like to know where we can get answers to on to all this. Everyone is stressed out and asking the same questions but there is no update. I have visited my mum in her care home twice a day and have done so for the last 2 years. Then due to this horrible virus every contact is cut off without warning. I don’t know how my mum me and other residents and their families are coping with this. Surely a wave through a window should be acceptable where possible whilst going along with government guidelines to kelp Keep our loved ones safe but also make them feel not abandoned or forgotten about.. I understand the seriousness this virus is and cannot thank carers enough for the care and a great job they are doing but everyone’s mental health is also important at this time.

  16. I have been reading the comments after leaving my own previously , a week ago now, i noticed how some comments talked about protecting the residents , by care homes sticking to thier guns insisting on lockdown visiting restrictions ,from family and keeping them safe from family visitors who may bring in the virus when visiting , i have been not been alowed to visit my mother for 4 weeks now ,after visiting her every day for the past year ,when i make sure she is getting enough fluids ,as she forgets to drink often due to her dementia ,I have been assured when i telephone each day that she was doing fine, eating and drinking well !! how come my poor mother now has been admitted to hospital today after having a fall and this due to being dehydrated it would seem. You can imagine how upset i am

  17. My 92 year old dad was moved to a carehome on 19th of may like all the other familys i feed my dad and make sure he drinks everyday and most of all just hold his hand to make him feel safe when moving to this care home they will not let me visit they do not communicate with me, all i get is “is ok” which i know his not i managed to get a skype on saturday 23rd may he has a black eye and in very distressed state i called out of hours social services they advice me to call a ambulance which i did, these care home are very clever in covering up there neglect and abuse. they say its DEMENTIA why his so distressed, my dad is the most calm and gentlemen man you will meet, he is crying out for HELP and no one cares. i will be making a protest outside the carehome These people are our loved ones and we want to protect !!! The carers are coming in on public transport and leaving carehome getting taxis and buses The Authority is “we will do a inspection!!! WHAT WHEN ITS TOOOOO LATE !!!! THIS BREAKS MY HEART !!!!! Boris you have a lot to answer to !!!!

  18. I havent seen my husband for 4 months only twice through the window I phone every day and get the same answer hes fine I just want to know when visiting will resume the government said from 14 th july but when I ring they say nothing has been decided yet what the hell is going on

    1. Hi Yvonne, restrictions on outdoor care home visits were lifted in Scotland on July 3. The UK government has said it is to announce guidelines for England in the coming days. Care homes in England are offering outdoor care home visits in safe environments. It would be worth contacting your care home provider to ask how this can be done in your case.

  19. Well the day has finally come after not seeing my daddy for 4 months, I finally get to go and visit him this afternoon at the nursing home. My main concern and worry though is my dad is completely bedridden and has been since January and still is today. He has lost all communication, he suffers with dysphasia, he has no mobility what so ever from the neck down, he cannot do anything. It’s been a rollercoaster of emotions these last few months especially with this corona pandemic and receiving phone calls about my dad to tell us he’s of life and really poorly, then a few weeks later he’s perked up then a few weeks later again the same news, now he’s perked up again. Which im so happy about! My main worry about the visit today ismy dad is on the 2nd top floor in the nursing home, like I said he’s been completely bedridden since January and has not moved from his bed or his room, he’s muscles are going to be so stiff coz of no movement whatsoever just lay in a bed for months, but they want to put him in a chair and bring him downstairs out into the garden for the visit. I’m so worried how this is going to affect him. I really cannot wait to see him I’ve missed him so much

  20. Im. A client in a care home in cinderford in the forest of Dean I have been in since 11 th of March and still in now we are getting fed up now I had appointment in Gloucester on the 1 st of September and my key worker and the manager have stopped it like myself and my girlfriend wanted to get married my key worker stopped we wanted to go out for a meal she stopped that some time I feel like I got a life

  21. Nursing home settlements vary wildly. Much depends on the extent of your loved one’s injuries and economic losses, as well as the egregiousness of the behavior leading up to the injury. Once we’ve seen all the facts of your specific case we can offer you some best-case and worst-case scenarios, as well as helping you understand what a reasonable settlement will look like and how the settlement will be used. In some cases, for example, Medicaid may claw back some of that money because they’ve been covering certain medical bills while the suit is ongoing. As I was looking for such information, I have found a site useful like this; you can check it out here Nursing Home Abuse

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