CMA pledges to protect vulnerable consumers from unfair practices


The Competition and Markets Authority (CMA) has pledged to protect vulnerable people from unfair practices in its annual plan for 2018-19.

In its annual plan, the CMA promised to keep pace with digital advances to protect people from illegal and unfair online practices by expanding its digital analysis capabilities and establishing a new Digital, Data and Technology team.

Andrea Coscelli, CMA Chief Executive, said: “Competition gives shoppers more choice and the power to demand a better deal. It stimulates innovation and ensures businesses make better use of their resources.

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“Over the past 12 months, CMA has continued to demonstrate its commitment to promoting competition and protecting consumers’ rights, in particular for the most vulnerable, and making sure they get a fair deal from businesses.

“We look ahead to a period of opportunity and transformation, for the CMA and the competition and consumer regimes. We will build on our achievements and focus on becoming increasingly effective and efficient, and achieving even greater impact for consumers across the UK.”

The CMA published its findings following a care home market investigation in November last year (see BREAKING NEWS: CMA finds £1bn care home funding shortfall).

It has taken enforcement against a number of providers for unfairly charging upfront fees and charging residents for extended periods beyond a resident’s death.

Leading operator Maria Mallaband said it was ending after-death fees in January (see Maria Mallaband drops ‘after death’ fees following CMA action). 

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The author Lee Peart

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