Cheltenham care home celebrates Outstanding

Oakhaven – Chalk Visit-28

Staff at Oakhaven Residential Care Home in Cheltenham have been celebrating being rated Outstanding by the CQC.

Local MP Alex Chalk joined the celebrations at a special event at the home.

Owner of Oakhaven, Ralph Holland said: “I was thrilled that our local MP was able to take some time away from his busy campaign schedule.  It meant a lot to staff and residents.

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“It is extremely difficult to achieve an Outstanding CQC report.  I am not aware of any other provider that offers elderly care in Cheltenham to achieve what we have.  It puts us into equal top spot in the whole of Gloucestershire.

“To be given one of the CQC’s five Outstanding components is hard enough.  To achieve Outstanding overall, a provider needs to gain two components, and we received three.  Then, when you consider that just 1% of providers like ourselves across the UK gain an Outstanding overall rating, usually with just two outstanding components, one can appreciate the significance of what we have achieved.”

Alex Chalk, standing for re-election as Cheltenham’s MP, added: “I was delighted to be able to congratulate staff in person on their superb achievement.  This Outstanding rating is a tribute to the hard work, dedication and teamwork of so many people at Oakhaven.  They are a credit to Cheltenham.”

The Oakhaven team uses its links with local and national organisations to keep fully up to date with best practice.  Staff have access to a comprehensive training programme, tailored to people’s needs and conditions.

Debbie Ivanova, CQC Deputy Chief Inspector for Adult Social Care (South), said: “Oakhaven Residential Care Home provides an exceptional standard of individualised care and personal support to make sure people have the best care and opportunities.

“The home listened to how people wished to spend their days and recorded this in their care plans.  People were supported to remain as independent as possible and benefited from a wide range of meaningful activities to encourage and maintain their interests and well-being.

“It was encouraging to see how people benefited from outstanding, compassionate and empathetic staff who supported people and their families at their end of life.”

To read the report click here.

Tags : Best practiceCQC. outstanding

The author Lee Peart

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