Leading care provider Caring Homes is celebrating its first Outstanding after Mellish House in Sudbury, Suffolk received the CQC’s top rating.
Mellish House joins the 2% of adult social care services to be rated Outstanding by the CQC.
Maekhala Allan, Home Manager at Mellish House, said: “This is a fantastic start to the new year for Mellish House. We are all ecstatic about the Outstanding rating which is a real team achievement by everyone involved with the home.”
The inspectors said the service provided an outstanding level of responsive care and support that placed people at the centre of care and enabled them to be instrumental in their support.
Relatives said they felt welcomed at the service and felt their family member was very well cared for.
One relative said: “I cannot think of a better place for my family member to be. The care they receive from every single member of staff is first class. Caring, considerate, friendly, respectful, in fact I cannot sing their praises highly enough.”
The home was praised by CQC for the strong links it has forged with the local community, including joining up with a local charity to run a community wildlife reserve and inviting numerous groups, including local schools and churches, into the home to spend time with the residents.
Maekhala, who has led the Mellish House team for the past five years, was highly praised as a manager with clear vision and values for the home. She was found to be well respected and well liked by staff and relatives, promoting an open and inclusive culture throughout the home.
Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said: “Our inspection team was really impressed by the level of care and support offered to people at Mellish House.
“People participated in an excellent range of activities which kept them entertained and enabled them to follow their hobbies and interests. People’s rights to make decisions and remain in control of their lives were promoted as much as possible by staff. All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
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